Refund policy
Last updated: August 9, 2026
This Refund Policy explains Viliante LLC's cancellation, return, and refund terms for purchases made through Viliante.
Return Eligibility
Eligible items may be returned within 30 days of delivery for a full refund, provided that the items are new, unopened, and in their original condition.
Items that have been opened, used, damaged after delivery, or are otherwise not in their original condition may not be eligible for return unless the issue was caused by Viliante or applicable law requires otherwise.
Unless a return is required because of an error by Viliante or applicable law requires otherwise, the customer is responsible for return shipping. Viliante does not charge a restocking fee for eligible returns.
Incorrect or Defective Items
If you receive an incorrect or defective item, please contact Viliante as soon as possible so we can review the issue and provide the appropriate next step.
If a return is required because of an issue caused by Viliante, such as an incorrect or defective item, Viliante will cover the return shipping cost.
How to Request a Return
To request a return, contact Viliante and provide enough information for us to identify the order and review the request.
Email: info.viliante@gmail.com
Phone: +1 515-550-5055
Please do not send a return before receiving return instructions from Viliante.
Refund Processing
Refunds are usually completed within approximately four weeks from the date the return package is handed to the return carrier, although many refunds are processed sooner.
This estimated period may include:
- approximately 5–10 business days for the return shipment to reach us;
- approximately 3–5 business days for inspection and return processing after the item is received; and
- approximately 5–10 business days for your bank or payment provider to complete the refund after it is issued.
The actual time required for a refund to appear in your account may vary depending on the payment method, bank, or payment provider.
Cancellations
Orders that have not yet been processed may be eligible for cancellation. To request a cancellation, contact Viliante as soon as possible.
If an order has already been processed or shipped, it may no longer be eligible for cancellation and may need to be handled as a return under this Refund Policy.
Shipping & Delivery Information
For additional information about delivery, tracking, cancellations, returns, and refunds, review our Shipping & Returns page.
Contact Us
Questions about a cancellation, return, or refund may be sent to Viliante LLC.
Website: www.viliante.com
Email: info.viliante@gmail.com
Phone: +1 515-550-5055